Shipping Policies
DiamondGems.info is an affiliate partner of Mondera. Your order will be shipped to you fully insured from Mondera. All products go
through a thorough QA on their end before getting shipped out, and they urge all
customers to inspect the package for damage or tampering before receiving or
signing the FedEx receipt.
To help you calculate the shipment and delivery date of your order, you'll
notice an estimated availability listed in the product details for each item.
This is the approximate number of days required to process and package your
order. Given below are the details to calculate the delivery date.
(Availability
Listed on Product Page) +
(Credit Approval/Payment Time) +
(Shipping
Time) = Total Delivery Date
If you place an order on a holiday, a Saturday or Sunday, or after 3 PM
Eastern Time on a regular business day, your order will begin processing the
following business day.
If your order is being shipped via FedEx
Priority Overnight or 2nd Day delivery service:
- Delivery usually arrives the next afternoon after shipment if
dispatched by FedEx Priority Overnight from Mondera. It takes two business
days (Monday through Friday) following shipment if dispatched by FedEx 2nd day
Air.
- Mondera will ship only to a physical street address, not a P.O.
Box address.
- Adult Signature is required for all shipments. We can however
request for a waiver of signatures for orders under $250**.
All Mondera orders are shipped with FedEx.
All items are carefully packed in a Gifts Box. We also include in a free gift
card for you to type in your message.
For more information about returning an item, read our policy on 30-day
Returns.
If an order is placed on Friday, Mondera now offers next day delivery after credit is approved
Mondera ships all over the world at a flat rate of $40.00 per shipment.
**Signature waivers will have to be informed prior to shipment and is at the
discretion of FedEx.
If your order is being shipped to Alaska, Hawaii
or an APO or FPO address via USPS Priority Mail:
- Delivery usually occurs within three to five business days after it is
shipped from Mondera.
- Mondera will ship only to a street address, not a P.O. Box address.
Mondera allows you to place orders and ship it to
a destination that is different from your billing address. However, as a
security precaution to protect customers against fraud, when you order
jewelry or diamonds priced $500 or more to be delivered to a destination other
than your billing address, Modera will verify the shipping address with the
cardholder by calling the bill-to-phone number. To help expedite your order
processing, simply ensure that the bill-to-phone number on the order matches the
records with your credit card or financing company.
If you cannot be available to sign for your package, you can also have it
shipped to your local FedEx location so that you can sign for and pick it up at
your leisure.
Because APO & FPO orders must be processed
through the military postal service, it may take your package a bit more time to
arrive. At the point of shipment to APO/FPO locations the tracking numbers are
flagged for security purposes. All Mondera shipments are sent through the USPS
system to an APO/FPO are drop shipped to a military postal service known as an
APO or FPO within 3-5 business days. From that point on, we depend on the
military postal service to deliver the package to you in a timely manner. We
cannot specify a delivery date. Shipments to any APO/FPO also cannot be tracked
online because of security reasons. APO/FPO customers can however check with
their service to find out the exact status of shipment.
If you have any questions, please feel free to contact Mondera Client Consultants
at customerservice@mondera.com or
800-666-3372.
All loose diamonds and rings set by Mondera will be delivered via FedEx Priority
Overnight®. When you receive your loose diamond or built ring it will be
presented in an exquisite signature box. Loose diamonds will be held in place by
a tension-secured spring ring. The spring ring is for presentation purposes only
and must not be worn, as the diamond can fall out.
